Shipping Policy

Shipping Times

All orders are processed within 1–3 business days. Once shipped, delivery times may vary depending on your location and the shipping carrier.

Estimated delivery times:

• Australia: 2–7 business days
  

Please note that delays may occur during holidays, product launches, or high-volume periods.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package.

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Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free shipping may be offered during promotions or on selected orders.

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Incorrect Address

Please ensure all shipping details are correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided at checkout.

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Lost or Delayed Packages

If your order is significantly delayed or appears lost, please contact us and we’ll do our best to assist you with the carrier investigation.

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Damaged Items

If your order arrives damaged, please contact us within 7 days of receiving your package with photos of the damage and your order number.

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Contact

For any shipping questions, please contact us at:
Hello@collectsociety.store